Binamel — Conversation Analytics

How it works

From audio files and raw chat logs to business-ready KPIs.

1. Connect data

Securely connect audio recordings and chat logs without moving them outside your perimeter.

2. Define metrics

Write metrics in natural language, like “customer problem solved” or “user was angry”.

3. Automated analysis

Every conversation is analyzed automatically, without manual effort or sampling.

4. Aggregated results

Metrics are rolled up into KPIs like satisfaction scores, escalation rates, or agent effectiveness.

5. Visualize

Send results into your BI dashboards for clear reporting and action.

Focused on business value and enterprise needs.

Managers define metrics in plain words. Binamel tracks them across all conversations automatically.

Analyze every interaction – no biased samples, no blind spots.

Metrics refresh continuously as new data arrives, giving timely visibility for decisions.

On-premise by design – your data never leaves your infrastructure.

Works across languages to serve global teams and diverse customers.

Process millions of conversations without delays or downtime.

Stronger outcomes than manual reviews or generic AI tools.

No more sampling – every interaction is analyzed, not just a small subset.

Define KPIs instantly – add new metrics in minutes, without waiting on vendors.

Cut operational costs – automate manual review processes and free up manager time.

Enterprise privacy – on-premise deployment ensures data stays under your control.

Adaptable to your business – flexible setup works across industries and compliance environments.

Let’s talk about the KPIs you want to measure and how Binamel can help you track them across all conversations.

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